1. Agreement Overview
These Terms & Conditions (“Terms”) govern your access to and use of the website, software, and services provided by OXUM Solutions (“Company,” “we,” “our,” or “us”) through https://www.oxumsolutions.com
By accessing our website, submitting information, accepting a quotation, or purchasing any service, you agree to be bound by these Terms, our Privacy Policy, and our Refund & Cancellation Policy, which together form the complete agreement between you and OXUM Solutions.
2. Services
OXUM Solutions provides digital software and marketing-related services, which may include:
- Marketing automation tools
- Lead capture and analytics software
- Email and SMS communication systems
- Digital marketing and performance services
- Website, software, and consulting solutions
Services may be offered as subscription-based, one-time, or custom engagements, depending on the selected plan or agreement.
3. Quotations & Acceptance
All quotations are prepared based on our understanding of the client’s requirements and the agreed scope of services at the time of proposal.
Acceptance of Quotation
By accepting a quotation—whether verbally, via email, through payment of an initiation or invoice fee, or by signing the quotation—you agree to be bound by OXUM Solutions’ Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.
Once accepted, the quotation becomes binding.
4. Scope of Work & Modifications
Clients must clearly define all requirements before work begins. Any changes, enhancements, or additions beyond the agreed scope may result in:
- Additional fees
- Revised timelines
- Updated service terms
OXUM Solutions is not responsible for delays or costs resulting from scope changes introduced after acceptance.
5. Client Responsibilities
Clients agree to:
- Provide accurate and timely information
- Supply required content, credentials, and approvals
- Maintain open communication through official channels
Delays caused by missing information or approvals may affect timelines and pricing.
6. Project Delays & Inactivity
If a project remains inactive for 60 consecutive days due to client-side delays, OXUM Solutions may pause the project and apply reasonable reactivation or administrative fees, communicated in advance.
7. Testing & Performance
Services are tested on modern browsers including Chrome, Firefox, Safari, and Edge. Performance may vary depending on hosting environments, network conditions, or third-party limitations.
8. Hosting & Third-Party Services
Unless stated otherwise, hosting, domains, SSL certificates, payment gateways, plugins, and third-party services are not included.
OXUM Solutions is not responsible for third-party outages, policy changes, or service interruptions.
9. Payments & Billing
Payments may be charged as:
- One-time fees
- Monthly or annual subscriptions
All pricing and billing terms are disclosed before payment. Unpaid balances may result in service suspension.
10. Refunds & Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy, which is incorporated into these Terms by reference.
In summary:
- Services are generally non-refundable once work or access has begun
- Refunds are evaluated on a case-by-case basis
- Cancellations require written notice
11. Intellectual Property
Upon full payment, clients receive rights to use approved deliverables created for them.
OXUM Solutions retains ownership of all proprietary software, systems, automation logic, and internal frameworks unless otherwise agreed in writing.
12. Communication
Communication may occur via email, phone, SMS, or official platforms provided by OXUM Solutions. Clients must keep contact information up to date.
13. Service Changes
OXUM Solutions may update or modify services with reasonable notice. Changes will not affect already-paid services within the current billing cycle.
14. Limitation of Liability
OXUM Solutions shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid by the client in the preceding billing period.
15. Termination
Services may be suspended or terminated for non-payment, misuse, or violation of these Terms. Outstanding balances remain payable.
16. Governing Law
These Terms are governed by applicable laws of the Company’s registered jurisdiction.
17. Updates to Terms
These Terms may be updated at any time. Continued use of services constitutes acceptance of the latest version.
18. Contact
OXUM Solutions
Website: https://www.oxumsolutions.com
Email: info@oxumsolutions.com