1. Agreement Overview
These Terms & Conditions (“Terms”) govern your access to and use of the website, software, and services provided by OXUM Solutions (“Company,” “we,” “our,” or “us”) through https://oxumsolutions.com.
By accessing our website, submitting information, accepting a quotation, or purchasing any service, you agree to be bound by these Terms, our Privacy Policy, and our Cancellation & Refund Policy, which together form the complete agreement between you and OXUM Solutions.
2. Services
OXUM Solutions provides digital, software, AI, and marketing-related services, which may include:
- AI Optimization and AI-powered solutions
- Website development and optimization
- Mobile app development
- AI chatbot development and integration
- CRM development and business automation
- Digital marketing and SEO services
- Marketing automation tools
- Lead generation and analytics
- Email and SMS communication solutions
- Branding and creative services
- Software and technology consulting
Services may be offered as subscription-based, one-time, milestone-based, or custom engagements depending on the selected service or agreement.
3. Quotations & Acceptance
All quotations and proposals are prepared based on our understanding of the client’s requirements and the agreed scope of services at the time of proposal.
Acceptance of Quotation
By accepting a quotation—whether verbally, via email, through payment of an initiation or invoice fee, or by signing the quotation—you agree to be bound by OXUM Solutions’ Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.
Once accepted, the quotation or proposal becomes binding according to its stated terms.
4. Scope of Work & Modifications
Clients must clearly define all requirements before work begins. Any changes, enhancements, additional features, or additions beyond the agreed scope may result in:
- Additional fees
- Revised timelines
- Updated project requirements
- Additional development or implementation costs
OXUM Solutions is not responsible for delays or additional costs resulting from scope changes introduced after acceptance.
5. Client Responsibilities
Clients agree to:
- Provide accurate and timely information
- Supply required content, credentials, files, and approvals
- Provide necessary account or system access
- Review deliverables and provide feedback in a timely manner
- Maintain open communication through official channels
Delays caused by missing information, restricted access, or delayed approvals may affect project timelines and pricing.
6. Project Delays & Inactivity
If a project remains inactive for 60 consecutive days due to client-side delays, OXUM Solutions may pause or close the project and may apply reasonable reactivation or administrative fees.
Any applicable fees will be communicated to the client before work resumes.
7. Testing & Performance
Services are tested using commonly used modern browsers and devices, including Chrome, Firefox, Safari, and Microsoft Edge, where applicable.
Performance may vary depending on:
- Hosting environments
- Network conditions
- Device configurations
- Third-party platforms
- APIs and integrations
- Software or plugin limitations
OXUM Solutions cannot guarantee uninterrupted functionality where performance depends on third-party services or infrastructure outside our control.
8. Hosting & Third-Party Services
Unless stated otherwise in the applicable quotation or service agreement, hosting, domains, SSL certificates, payment gateways, premium plugins, third-party software, APIs, licenses, and other external services are not included.
OXUM Solutions is not responsible for third-party outages, policy changes, pricing changes, account restrictions, discontinued services, or service interruptions.
9. Payments & Billing
Payments may be charged as:
- One-time fees
- Monthly subscriptions
- Annual subscriptions
- Milestone-based payments
- Recurring service fees
All pricing and billing terms will be disclosed before payment.
Unpaid balances may result in service suspension or termination.
Clients remain responsible for outstanding balances related to services already provided or approved.
10. Refunds & Cancellations
Refunds and cancellations are governed by our Cancellation & Refund Policy, which is incorporated into these Terms by reference.
In summary:
- Services are generally non-refundable once work or access has begun.
- Charges already processed may be non-refundable.
- Refund eligibility depends on the applicable service and agreement.
- Cancellations require written notice.
- Clients remain responsible for outstanding balances incurred before cancellation.
11. Intellectual Property
Upon full payment, clients receive the applicable rights to use approved final deliverables created specifically for them, subject to the terms of the applicable agreement.
OXUM Solutions retains ownership of all proprietary software, systems, automation logic, development frameworks, processes, templates, tools, methodologies, and internal technology unless otherwise agreed in writing.
Third-party software, plugins, APIs, fonts, images, and other licensed materials remain subject to their respective licensing terms.
12. Communication
Communication may occur via email, phone, SMS, or official platforms provided by OXUM Solutions.
Clients must keep their contact information up to date and remain reasonably responsive during active projects.
OXUM Solutions Contact Information:
Email: info@oxumsolutions.com
13. Service Changes
OXUM Solutions may update, improve, modify, replace, or discontinue certain services or features with reasonable notice where appropriate.
Changes will not intentionally affect already-paid services within the current billing cycle unless required due to technical, legal, security, or third-party circumstances.
14. Limitation of Liability
To the maximum extent permitted by applicable law, OXUM Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, software, or services.
To the extent permitted by law, total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim during the applicable billing period.
15. Termination
Services may be suspended or terminated for reasons including:
- Non-payment
- Misuse of services
- Violation of these Terms
- Fraudulent or unlawful activity
- Unauthorized access or use
- Failure to provide required information or access
Termination does not eliminate outstanding payment obligations for services already provided or approved.
16. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which OXUM Solutions is legally registered, unless otherwise required by applicable law or specified in a separate written agreement.
17. Updates to Terms
These Terms may be updated from time to time.
The latest version will be made available on our website. Continued use of our website or services after an updated version is posted constitutes acceptance of the latest Terms, to the extent permitted by applicable law.
18. SMS Messaging Terms
By checking the applicable SMS consent checkbox or otherwise providing documented express consent, you agree to receive text messages from OXUM Solutions at the mobile number provided. Messages may include consultation confirmations, appointment reminders, service and onboarding updates, billing or account notifications, customer-support communications, and, where separately authorized, promotional offers.Message frequency varies depending on your interactions and selected services. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.You may opt out at any time by replying STOP. After opting out, you may receive one final confirmation message, and no additional messages will be sent unless you provide consent again. For assistance, reply HELP or contact info@oxumsolutions.com or +1 571 207 6124.Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to the availability and operation of wireless networks and supported carriers.We handle mobile information and SMS consent records according to our Privacy Policy. Mobile information and text-messaging opt-in consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.Privacy Policy: https://oxumsolutions.com/privacy-policy/
19. Contact
OXUM Solutions
Website: https://oxumsolutions.com
Email: info@oxumsolutions.com
For questions regarding these Terms & Conditions, services, billing, cancellations, or other contractual matters, please contact OXUM Solutions using the information above.